Delivery & Returns
Please allow up to 10 working days for dispatch from the end of the sale. Due to the high volume of orders, we will not be able to confirm exactly when your order will arrive. All customers will receive a dispatch notification email once your order has left our warehouse.
Please note for international orders, any applicable taxes and duties are included at checkout.
We ship all orders with DHL using a fully tracked service.
Estimated delivery times from receipt of dispatch mail:
- UK: 1-2 working days
- EU 4-7 working days
- USA: 4-7 working days
- ROW: 5-7 working days
We currently deliver to the countries listed below. A shipping cost estimate will be displayed in the shopping basket overview and during the checkout process.
United Kingdom (including Northern Ireland and the Isle of Man).
Europe: Albania, Andorra, Austria, Belgium, Bosnia, Bulgaria, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland.
North America: USA, Canada, and Mexico, Caribbean Islands.
Rest of World: Argentina, Australia, Bahrain, Belize, Bolivia, Brazil, Cambodia, Chile, China, Colombia, Costa Rica, Ecuador, Fiji, Georgia, Ghana, Guatemala, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kenya, Kuwait, Lebanon, Macau, Malaysia, Maldives, Morocco, Mongolia, Nepal, New Zealand, Nigeria, Oman, Panama, Peru, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Sri Lanka, Suriname, Taiwan, Tanzania, Thailand, UAE, Uganda, Vietnam, Uruguay, Venezuela, Zambia, Zimbabwe.
Please note that we are unable to deliver to Post Office boxes. We do not deliver to forwarding addresses, which includes Aramex addresses.
Items purchased in the staff sale cannot be returned or exchanged except in the case of faulty items.